Anger Management Makes Unprecedented Inroads in Health Care, Criminal Justice And Business

The Joint Commission on the Accreditation of Health Care Organizations is requiring new standards for “disruptive behavior” among professional healthcare staff. Disruptive physician behavior has been determined to increase medical errors and risk patient safety. These new requirements have created a Cottage Industry for specialized anger management facilitators nationwide. Resources designed to address this issue are now available on-site as well as locations in a number of major cities.

The dramatic rise in the incidence in “traumatic stress disorder” among returning Iraq veterans has increased the need for Clinical Social Workers, Psychologists and Psychiatrists to seek certification training in anger management since person directed aggression is a chronic problem for veterans with this diagnosis. As experts in the treatment of post- traumatic stress disorder, VA Hospitals and Veterans Resource Centers are aware of the need for specialized intervention for PTSD.

Criminal Justice
The state of New York joins California and Texas in offering anger management in jails and prisons for inmates whose original offense included person or property directed violence. Research conducted by the Bureau of Prisons in Canada and Australia have demonstrated the value of anger management in the reduction of recidivism in violent prison inmates. California now requires anger management for inmates as well as parolees prior to completion of their parole status.

Business And Industry
The average cost of litigation in alleged cases of a “hostile work environment” is $720.000 per case. Businesses small and large have quickly discovered that offering anger management for interpersonal conflicts at work is a saving rather than a cost.
Organizational anger management can be offered by Certified Anger Management Facilitators to small groups of 10 to twenty participants. These courses are between two and four hours. The are proactive and are designed for prevention. Prevention is far less costly than crises intervention following a violent incident at work.
For many years, “going postal” was used to describe employees whose workplace violence led to injury or death. Eight years ago, the U.S. Postal Service began offering anger management on the clock, without cost to any postal employee. In addition, employees who appeared to be experiencing stress or anger at work were mandated to take anger management classes. This approach was so successful, one rarely hears of violence in the Postal Service.

Pre-employment anger assessments are excellent in weeding out potentially aggressive employees. Pre and Post Tests are routinely used for employees mandated by their HR Managers for aggressive/inappropriate behavior at work.
In Summary
Anger management is one of the most rapidly growing interventions in human services. Anger management is a course offered in an individual coaching format for physicians and executives or in small groups for referrals from a wide range of organizations including Health Care, Criminal Justice and Business. All anger management courses must begin with a non-psychiatric evaluation that is designed to determine the clients level of function in recognizing anger, stress, assertive communication and emotional intelligence.

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Valerie Cade CSP

alerie Cade has earned worldwide acclaim as a Professional Speaker and Business Consultant and she is the author of “Bully Free at Work”, which is currently distributed in over 100 countries world-wide. Valerie has been noted as: Enthusiastically…subtle, Delightfully…engaging, Creative, Humorous and Genuine. In the past 15 years, Valerie has led hundreds of sessions throughout North America, Europe, China and Russia, combining relevant, humorous and heartfelt approach with business acumen. As CEO of one of Canada’s largest training companies, Valerie helped turn this near-bankrupt company into profitable success. In addition, her work in creating Inspired Workplaces, where People “want to”, helped raise satisfaction levels in hospitals, health care, the teaching profession, credit unions, universities and other businesses, to over 80 – 90% – sustained. In addition:

Valerie was the National President of the Canadian Association of Professional Speakers and was recently honored with the President’s Award for Distinguished Service.

She received the Top Candidate Award for Canadian Basic Military Training as the first woman in Canada.

Valerie has earned the Certified Speaking Professional Designation (CSP), which is the highest earned speaking designation in the world with only 500 recipients worldwide and was the first female in Canada!

“Bully Free at Work” was noted in Maclean’s magazine as ground breaking in terms of creating accountable corporate policy and legislation throughout North America and Europe to stop Bullying in the Workplace.

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Valerie has a genuine passion for helping people and organizations to become World Class and receive the respect and dignity they deserve. She is knowledgeable, well-researched and can deliver this very timely and important message in an inspirational way that provides structure, how-to’s, and most importantly … hope.